katyk88 flew Strategic Airlines (18/12/2011 06:56)

Travelled from Phuket to Brisbane on Air Australia (Strategic Airlines) on friday 16.12.11.

The flight was delayed. The eight hour flight had no movies available, upon asking about the movies I was advised that there would be none. My seat was broken, the lumbar rest was permanently on. My husbands seat did not recline.

We were not permitted to take water on board the flight, and after being in the air for an hour I went searching for water. I was offered half a cup of water and I was advised that they would bring water around every 20 minutes, this did not happen. I ended up purchasing a bottle for $3. I requested water and it never turned up. When we tried to purchase water again they said they had none and we would have to wait for them to get it from first class. I think the the whole lack of water situation is unacceptable.

Also immigrations forms were not available on the flight and they had to be sourced after arrival, which caused a delay, not good when you have a connecting flight to get to.

mike132 flew Strategic Airlines Business (long-haul), on a A330-200 (21/05/2011 07:37)

This review is in relation to our return journey from Phuket to Brisbane and I have to say it was also a pleasure to fly in the Business cabin again.

The availability a shared Business Lounge at Phuket International is a great bonus over the only viable competition Strategic has on this route.Thai Airlines has an arrangement with Strategic Business Class to share their Royal Orchard Lounge and this was a welcome bonus. There must have been a lack of communication at check in because several people in BC were unaware of the lounge arrangement and waited in the general terminal for several hours. That would not be the fault of the airline but a translation problem with the Thai check in staff.

Boarding in Phuket is always confusing but again is caused by language difficulties and the lack of patience by economy passengers following a dlay in boarding, however this is to be expected by regular travelers.

All up another wonderful flight with great staff and dining.

The one issue I would bring to the airlines attention is dress standard enforcement. The web site states a dress code but I noticed a large number of singlets and thongs in economy and also two in BC until the air conditioning forced them to wear suitable attire.

mike132 flew Strategic Airlines Business (long-haul), on a A330-200 (10/05/2011 05:32)

My wife and I flew Strategic Airlines Business Class from Brisbane to Phuket in late April. In all my years of flying i have never had such wonderful service from an Australian airline. The seating, food and service was wonderful and first class. The men and women working the Business cabin were professional in every area. We even met the captain who couldn't have been nicer.

We are returning to Brisbane on 13 May and really look forward to the service provided by Strategic again and hope we strike the same amazing crew.I would recommend this class of travel with Strategic to anyone and have been telling everyone we have met in Thailand how wonderful this new airline is.