Spikemorgan flew Thomas Cook Airlines Premium long haul, on a A330-200 (Long-haul) (20/05/2012 15:12)

We flew Manchester to Sanford on 4th May and returned on 18th May. The flights were very good and I would certainly use them again. The cabin crew on both legs gave excellent service and nothing was too much trouble. We used the twilight check in and were lucky enough to be put in the PE seats which were comfortable with good leg room and we paid for the PE seats on the way back.

The IFE was good with a good selection of recent films, I noticed that some of the screens were crackily but were certainly watchable.

We had an hour's delay on the way back but not the fault of TC, it was due to a computer failure which read the passports at Sanford Airport.

MrsWatson flew Thomas Cook Airlines Premium long haul, on a A330-200 (Long-haul) (21/03/2011 09:39)

My husband and I flew in a premium cabin to Jamaica.

I would recommend that anyone who wants to experience a smoother check in and a quicker service should purchase this option. I have seen some reviews that state it is not value for money. I disagree, It is very good value for the money that I paid. I have been in economy on a long haul flight and to be honest it isnt that bad, the thing I like about the premium options are the things that you wish you had when in economy such as faster host service and more legroom. I fail to understand what some people expect in addition to this.I feel the option to upgrade is worth the extra you pay for the comfort and convienence.

The seperate cabin is a good idea too although there is only a curtain and small partition wall between this and economy so there is stills ome noise from the back of the plane, such as children screaming every now and then, but thats just going to be the case when traveling on such large aircrafts.I found the cabin crew very attentive and polite and have no complaints about them whatsoever. I will always pay the extra to upgrade as I feel it is most definatley worth it.

SacWood167 flew Thomas Cook Airlines Premium long haul, on a A330-200 (Long-haul) (09/10/2010 08:50)

Buggerbean60 flew Thomas Cook Airlines Premium long haul (29/08/2009 15:27)

Our upgrade was marred by very badly behaved young children on both outbound and inbound flights to Cuba.

Cabin crew did nothing. We had no peace to read, sleep or watch a film! One film was missing with no explanation given and the recline action on my seat didn't work. I'm quite small so found there was enough space, but the seats were quite hard and uncomfortable.

The touch-screens in the head rests are the WORST idea in history - people prodding so hard you are almost headbutting the seat in front!

The entertainment is NOT on demand - all films are shown at the same time and you have to wait for the longest film to finish before they are all rewound and all shown again so that you can watch a different one.

The food was good enough, but wasn't the meal originally ordered!

Overall, a complete waste of money and airlines customer service aftercare was very poor. Seems to be a case of "we already have your money, so we don't care" - I certainly won't be paying for an upgrade on this airline again

camholgate flew Thomas Cook Airlines Premium long haul, on a A330-200 (Long-haul) (16/08/2009 09:16)

Recently flew to and from Sanford. The outbound aircraft was new and very clean. The premium seats were comfortable and well worth the extra money. Cabin crew weren't the best and didn't speak a lot. The entertainment was good. Inbound aircraft was an ex My Travel one. The premium cabin was a different configuration and the entertainment was poorer due to the smaller screen and non-moveable control. On this flight, cabin crew fantastic and the captain was great. Overall a pleasant experience. Also, boarding was quick as the premium cabin boards first.

luvtoholiday flew Thomas Cook Airlines Premium long haul, on a A330-200 (Long-haul) (26/07/2009 11:26)

I recently took a holiday to Orlando, although the extra leg room was great, the entertainment was not on demand, unlike other premium class flights I have taken where it was possible to start and stop whatever you were watching once the film or programme had started, it was continuous and if one programme had finished nothing else was available until all the channels had completely finished. Also if you needed the toilet, you had to miss a part of the programme or film.

On the outward flight the entertainment and drinks were stopped 1hr 45mins before we were due to land. On the inbound flight the drinks were room temperature and they had no ice! Water dripped on my wife for about 30mins before landing from the overhead area, when we looked a previous customer must have put a serviette above the seat where the leak was, this was most uncomfortable. Cabin service on both flights was not as good as was expected,

captainwebb flew Thomas Cook Airlines Premium long haul, on a A330-200 (Long-haul) (21/07/2009 16:58)

well worth the extra money!!!