michal1047 flew American Airlines First, on a B777-200ER (10/12/2011 06:16)

I flew AA909 First the 2nd week of November.

While the lie flat seats are really great for sleeping, it should be noted that they are a bit worn and need replacing. Also, it should be said, that the screens for viewing movies are smaller than those used in both Business Class and Economy....unbelievable.

On my particular flight a catering strike at Buenos Aires, forced AA to double load meals at Miami for both the Miami/Buenos Aires and Buenos Aires/Miami flight portions. Thus in 1st class we had no menus, the starter plate and salad were brought to us on a tray and "dropped.'

No choice of wines...only white or red was the offerings...Dessert was ice cream or cheese plate. None of this service was offered from the trolley.....The morning breakfast was cold cereal on a 1/2 tray again "dropped."

All 16 first class passengers complained.....Where I can sympathize with AA's problem, one never expects to have First service compromised especially with the differential in air fares charged.

I wrote a complaint email to AA and received a 7000 mile bonus for my unhappiness.....but I am still not satisfied...Lan Business Class is much better than AA's service. I only wish BA flew the route...

Finally, my bags were tagged as "Priority" at checkin in Miami....My bags arrived absolutely last upon arrival into Buenos Aires...

Deltaboy69 flew American Airlines First, on a B777-200ER (08/12/2011 16:00)

If you are traveling together, AA's meal service algorithm in First Class stinks. The seating plan is a 1 2 1 plan. Facing the front of the plane the pax on the far right and one of the seats in the 2 get served first (about 10-15 minutes ahead for everything) than the other pax in the 2 slot and the pax in the far left 1 seat are served at the same time.. So, if you are traveling together, and sit together, one of you is at least 10 minutes ahead of the other from first cocktail to appetizers, dinner and dessert. It's absurd.

On the way from DFW to EZE, the very attentive flight attendant noticed that my companion and I were talking and obviously traveling together, so she served me as well as my companion. On the way home, the surly flight attendant would have nothing of it, so I sat and watched him drink and eat whilst I had nothing in front of me.

AA explains this as the Purser works the left side of the plane so he/she has duties to complete before they can begin service. I say that they should then wait and both sides start at once. The quality of food/drinks is fine, but I rated them mid-way due to my above statements.

What do others think of this bizarre service pattern in F? At least in J, you and a travel companion are both served at the same time.

whynotfly flew American Airlines Economy, on a B777-200ER (12/09/2011 11:34)

This was my return journey on this route, having flown out to NY five days previously (also in economy with AA).

Journey to JFK was fairly easy from midtown Manhattan - subway to Jamaica station, then the shuttle train to Terminal 8.

We departed on time, and were advised that we would be landing at Heathrow around 1 1/4 hours early due to "exceptionally strong tailwinds for this time of year".

Seat was comfortable enough - seatback IFE was on a loop (films starting every 20 minutes or so) - i had watched most of the programmes that appealed on the journey out, so spent most of the time either reading of trying to lower my score on the far-too-addictive IFE golf game.

Food was not as good as on the way out (an uninspiring omelette for breakfast, and a fairly bland sandwich later on in the flight), but staff were once again polite and efficient throughout the flight.

We were held up by stacking at Heathrow, but still landed over 45 minutes early, and i was able to use the empty IRIS queue at T3, and was landside within about 15 minutes of landing.

Overall the flight was fine - more choice of films and on-demand offering for the IFE would have been good though.

whynotfly flew American Airlines Economy, on a B777-200ER (12/09/2011 11:22)

First time flying long-haul with AA, and for the most part i was pleasantly surprised. Cabin crew were polite, friendly and efficient throughout the flight, and food was better than had expected in economy - we were served a chicken fillet in sauce dish as the main meal (not bad), and a pizza later on during the flight.

Seat was fairly comfortable, certainly didn't feel any less comfortable than other economy flights i have taken to the US.

I had been led to believe by a friend that the IFE on the 777-200 was on demand, but it isn't - films are on a loop, and you can start watching them every 20 minutes or so. There was a fairly good choice of new releases including Super 8, although the "Classics" category consisted of one film - The King's Speech. A few good TV programmes including a couple of episodes of The American Office.

Overall a good experience.

sander1985 flew American Airlines Economy, on a B777-200ER (21/06/2011 17:21)

Flight from Los Angeles terminal 4 to Heathrow terminal 3 operated by a 777-200 ( N752AN)

Boarding was a disaster en stupid, beceause of the boarding group numbers. I had a different one then my friends, who were sitting next to me. Seats were better then on the LHR-LAX leg with BA. More pitch and wider seats. IFE was quite good, altough movies were a bit outdated, this time we could play some games, to kill time.

Crew on this flight was rather old, and stiff. Food was acceptable but not more then that, and crew did not serve drinks, you could get it in the galley.

wkspang flew American Airlines Business, on a B777-200ER (20/05/2011 13:02)

I flew AA104 JFK to LHR. The lounge is a very poor experience with next to nothing for food or drink, though plenty of computer terminals. The plane and fittings were old.

As it is an overnight, I went to sleep straightaway, but the bed does not go completely horizontal, I think they fixed it for new planes, and the TV screens are still terribly small. All in all, would avoid if I can.

AlbertoZavala flew American Airlines Economy, on a B777-200ER (15/01/2011 19:19)

LAX- NRT AA 170 We have a delay of 2 hrs But the crew do us a pleasent fligth

Rocketal flew American Airlines Economy, on a B777-200ER (28/09/2010 18:11)

I flew American's 777 from JFK to Buenos Aires in Economy and it was one of the most horrible flying experiences I've ever had. The seats were cramped even by domestic standards, so imagine sitting there for 11 hours with the headrest of the person in front of you about two inches from your nose. A passenger across the isle from me asked if they could have the person in front of him tilt their seat up a bit and they refused, rudely. I wrote American an email informing them that I will NEVER fly them internationally again as it is absolutely the most uncomfortable experience I've ever had. Unless you're in Business or higher, avoid this plane at all costs.

thefirstchild flew American Airlines Economy, on a B777-200ER (18/09/2010 12:44)

I went from JFK to london heathrow. The aircraft was quite comfortable, the seats were good, not great but the screens sometimes did go into a funny mode. The toilets were great but I was wondering why the lock locked when there was no one inside. what I didn't like was the seat plan (2-5-2) I would defenetly recommend American Airlines and once I came home I booked an other flight from Heathrow to boston.

qantas107 flew American Airlines First, on a B777-200ER (08/09/2010 04:53)

Boarding @ LAX the only AA nonstop to London Heathrow seat for sitting was great at aisle.

Seat for sleeping was so great, and I am a mid to tall person.

Food and drink are still good compare to economy class and business class. Comfort seat configuration plentiful to place food and wine .

The seat configuration true great .... Punctuality is wonderful. Baggage was handled quick , thank you!!!!!

I will recommend anyone to fly with American Airlines especially Los Angeles to London Heathrow

BAbusinessbetter flew American Airlines Business, on a B777-200ER (13/06/2010 12:23)

Boarding @ JFK was brilliant, however the Admirals club is more like a seaman's' hangout. A real joke. No real complimentary food unless you were a rabbit or bird.

Seat for sitting was fine, felt boxed in by the window. Suggest NOT choosing window seat... you will be trapped if your neighbour is fast asleep and you need to use the loo.

Seat for sleeping was not so great, tight, and I am a small person.

The BA business is far superior. Wider seats, lie down bed more leg room, felt less trapped when I needed to use the loo. More privacy with the shield separation.

Food and drink nothing to brag about. Poor seat configuration caused wine to spill all over my clothes. A mid flight nightmare.

Punctuality is wonderful.

Baggage was handled brilliantly, thank you!!!!!

BurntEnd flew American Airlines Business, on a B777-200ER (15/02/2010 19:29)

I am not a fan of the seats for attempting to sleep, I much prefer he lay-flat seats and opt for the BA flight between LHR and ORD if possible. I have the same complaint with others on the extend of the foot rest and window or middle seat passengers getting over (seating is AB-DEG-HJ), but on mid-week and Sunday flights outside of tourist season Business Class is rarely full. If able to request, avoid row 9 as it's the bulkhead and at the bathrooms, has more legroom but more noise and light. My preference is to be in row 13 on the isle and the back of the cabin as it’s the last to fill up if others are upgraded however being in the last row has its own tradeoffs.

Food selection on the menu is sparse and you necessarily what you want if you are in row 13 and at least 50% of the seats are occupied. Seems they don’t make sure to have a enough of each item, so when you see the menu or know what you want don’t wait for the cart service to make your preference known, otherwise you’ll get what they have left.

The AA’s club in LHR T3 is a joke, if you have access to another airlines you are likely to be much happier. Showers are being added but are not done as of 2/14/09 as is indicated in the in-flight magazine and promo materials... If you need a shower see if you can make a deal with the spa two doors down with BA or upstairs with Virgin, if you get in either you won’t likely want to go back to the AA lounge before boarding your flight.

BurntEnd flew American Airlines Business, on a B777-200ER (15/02/2010 19:15)

I am not a fan of the seats for attempting to sleep, I much prefer he lay-flat sets and opt for the BA flight between ORD and LHR if possible. I have the same complaint with others on the extend of the foot rest and window or middle seat passengers getting over (seating is AB-DEG-HJ), but on mid-week and Sunday flights outside of tourist season Business Class is rarely full. If able to request, avoid row 9 as it's the bulkhead and at the bathrooms, has more legroom but more noise and light. Be ready for a crowd at the gate in Chicago (normally K16), even though the other groups (coach) aren’t called I had to push thru the throng to board with the premier cabins and groups.

Wanna-B-There flew American Airlines Economy, on a B777-200ER (11/02/2010 22:54)

Does the word "Aeroflot" mean anything to you? My trip from Buenos Aires to Miami on American's 777 (nine seats across) was like something out of a Kafka novel - I was obviously being punished but didn't know why.

The service on board was non-existent as the flight attendants apparently didn't know there were passengers on the plane. The seating was straight out of a Roman galley ship - the worst I'd been subjected to in 35 years of flying. I sent American an email expressing my displeasure at being jammed into a plane like cord wood for nine hours and, of course, I received no reply.

I would advise staying off all 777s, and I am staying off American for good.

sandra3120 flew American Airlines Business, on a B777-200ER (14/10/2008 03:22)

I have flown the 777 several times this year to London. While comfortable enough, the fact that they slip underneath the seat in front when in a flat position means that if you are in the aisle seat, you will be disturbed by a restless passenger in a window seat. I prefer Virgin Atlantic's angled seats and second to those are BA's lieflat seats which do permit passengers egress when the seats are flat.