planetraveller flew Alitalia Magnifica (Business), on a B777-200ER (15/11/2010 20:58)

Definately thousend time much better now than before, absolutely incredible good food, the very best of Italian style cuisine and service, I've been travelling in business/magnifica class before and now, and I need to congratulated with the new management as they have been issue a deep improuvement regarding customer service on board as well as the quality of the service and products offered.

In the past I was definately decided not to continue fliyng no longer with Alitalia, but after give to them anouther opportunity after the management is been changed, I'm proud now to be Italian and to flight with Alitalia.

Good job and wishing you all the best business for the future.

straniero flew Alitalia Magnifica (Business), on a B777-200ER (12/05/2010 10:01)

Given all the bad feedback that you normally hear about Alitalia, I faced this flight a bit skeptical, but I admit being pleasantly surprised by this flight from Buenos Aires to Rome Fiumicino. Boarding was quite fast, because as a business traveler you avoid the long boarding queue and the business class is right at the beginning of the place. The seat was comfortable, very different from the standard economic class seats on every plane, even though not the best (no 180° recline). Much space for the legs, however, and about 50° recline (my guess). I was given pillow, cover, night mask before sleeping and that helped a lot. The crew was very attentive, ready to help and we also had the time for a chat. What surprised me more, however, was the dinner. A well cooked pasta! unbelievalbe (my parents are italians, though I never went to Italy before, so I think I know how to cook a good dish of pasta). The chicken was quite good, too. Finally, we landed in time in Rome.

Only remark is about flight entertainment, it was quite below standard (however, I spent my time chatting and sleeping, so nothing too bad).